Chatb for eCommerce
Sell more. Ship faster. Retain customers — from your mobile.
Chatb is an all-in-one ecommerce operating system to manage orders, delivery/shipping rules, POS, leads, customer retargeting, proposals/quotes, team tasks, and chatbot + WhatsApp store in one place.
Online cart abandonment averages around 70% across studies, so recovery + retargeting matters a lot for revenue.
Manage every order channel in one place
WhatsApp, Instagram, website, and calls — unified for faster fulfillment.
Ship smarter with location-based rules
Avoid wrong pincode orders and late deliveries with serviceability checks.
Turn chats into repeat revenue
Recover abandoned carts and run targeted campaigns from mobile.
Connect online + offline selling
One operating system for counter billing, shipping, and customer retention.
The ecommerce problem Chatb solves
Why growth stalls without an operating system
Orders are scattered across WhatsApp, Instagram, website, and calls
Delivery rules aren’t clear (wrong pincode orders, late deliveries, extra cost)
No follow-up system for abandoned carts and repeat customers
Team tasks are in chats, not tracked
Owners spend the whole day switching between apps
How it works
Set up once. Operate faster every day.
STEP 1
Set up products/store and your business profile
Designed for owners and teams who need clarity across operations, support, and growth.
STEP 2
Configure delivery zones, shipping rules, and order flow
Designed for owners and teams who need clarity across operations, support, and growth.
STEP 3
Launch chatbot + retargeting to increase repeat orders
Designed for owners and teams who need clarity across operations, support, and growth.
Ecommerce workflow
Unified Commerce Dashboard
Track orders, fulfillment, and customer operations in one view.
Catalog & Product Setup
Organize product listings for quick sharing and conversion.
Shipping Rule Engine
Set delivery zones, serviceability checks, and shipping controls.
Channel Inbox Workflow
Handle WhatsApp, Instagram, and web customer queries together.
Store-to-Online Journey
Convert offline/DM demand into structured ecommerce operations.
Serviceability Visualization
Improve delivery accuracy with location-aware operational flow.
What you can do with Chatb
Feature depth for serious ecommerce operators
1) Order Management (End-to-End)
- •Track lifecycle: placed → packed → shipped → delivered → return/refund
- •Live order status tracking
- •Customer history and repeat-order handling
- •Notes, internal assignments, and follow-ups
2) Delivery & Shipping Setup (Location-Based)
- •Accept orders only where you can deliver
- •Delivery zones/radius + serviceability checks
- •Configure delivery fees and options (pickup vs delivery)
- •Shipping workflow support for label/tracking operations
3) WhatsApp Store + Catalog Selling
- •Build and share a WhatsApp-ready product catalog
- •Distribute catalog through campaigns, messages, and status
- •Keep menu/catalog updated to drive repeat buying
- •Supports familiar small-business WhatsApp selling workflows
4) Chatbot Builder (Sales + Support Automation)
- •Automate FAQ: delivery, payment, returns, product info
- •Capture leads (name, phone, requirements)
- •Share order updates and status replies
- •Smart handoff to human support when needed
5) Lead Management (Simple CRM)
- •Capture leads from ads, WhatsApp, website, and campaigns
- •Track stages: new → contacted → converted
- •Assign owners and reminder follow-ups
6) Customer Retargeting & Digital Marketing Tools
- •Repeat-purchase campaigns
- •Abandoned checkout/cart follow-ups
- •New launch announcements, offers, and upsells
- •Cart recovery messaging to improve ecommerce revenue
7) POS System (Online + Offline)
- •Billing for walk-ins, pop-ups, and counters
- •Basic sales tracking
- •Single view of sales across channels
8) Team & Task Management
- •Add team members and define roles
- •Create daily tasks: packing, dispatch, customer support
- •Track progress and avoid missed handovers
9) Customized Proposal Builder
- •Generate branded proposals/quotes for B2B and bulk orders
- •Speed up approvals
- •Increase trust with professional documents
10) Instant Business Profile + Website Builder
- •Launch a trust-building business profile instantly
- •Build a custom website when ready
- •Use for ads, SEO, and product discovery
Who Chatb is best for
- D2C brands (beauty, fashion, accessories, home decor)
- WhatsApp/Instagram sellers
- Grocery and local-to-online sellers
- Multi-channel sellers (online + offline)
- Brands focused on repeat customers, not one-time orders
FAQ
Questions ecommerce teams ask before scaling
Ready to grow ecommerce revenue with less operational chaos?
Centralize operations, automate recovery workflows, and give your team one system to scale across channels.