WhatsApp Automation
Convert chats into sales, support, and repeat customers — automatically.
With Chatb, you can automate conversations on WhatsApp using compliant messaging workflows: capture leads, answer FAQs, send order updates, run retargeting campaigns, and route chats to your team—without losing the personal touch. Built on the WhatsApp Business Platform.
WhatsApp Templates
Template types you can automate
Verification messages, carousel cards, product updates, invoices, and quick reply templates.
Chatb Secure
Online
Verification Message
Your OTP is 483920. This code expires in 10 minutes.
Template delivered
Status updated just now
CleanPro Services
Online
Carousel Template
Available Services • Deep Cleaning $120 • Full House $200
Template delivered
Status updated just now
Urban Fashion
Online
Product Template
Linen Overshirt • M / L / XL • ₹1,999
Template delivered
Status updated just now
Grand Cafe
Online
Invoice Template
Invoice #INV-24018 • Total ₹2,460 • Due today
Template delivered
Status updated just now
Chatb Support
Online
Quick Reply Templates
Choose one: Track Order • Cancel Order • Talk to Agent
Template delivered
Status updated just now
Turn WhatsApp into your sales + support + order system.
Customers already message you on WhatsApp. Chatb helps you automate replies, capture leads, manage orders, send updates, and route chats to your team—so you scale without missing messages.
FAQ
Can Chatb automate WhatsApp replies and handoff to humans?
Yes. Chatb supports no-code chatbot flows, FAQ automation, and smart human handoff when the bot cannot resolve a query.
Can Chatb manage WhatsApp leads in a CRM pipeline?
Yes. Every WhatsApp enquiry can be captured as a lead and tracked across pipeline stages such as New, Contacted, Quoted, and Won or Lost.
Does Chatb support order updates and delivery workflows on WhatsApp?
Yes. Chatb supports order status updates, delivery setup, and location-based order handling for local delivery operations.
When are approved WhatsApp templates required?
Outside WhatsApp's 24-hour customer service window, approved message templates are required. Chatb helps teams set up and manage these templates.
Who this is for
Local businesses
restaurants, grocery, clinics, salons, stores
Ecommerce sellers
WhatsApp/Instagram sellers, D2C brands
Delivery businesses
store-connected delivery partners, hyperlocal services
Travel & tourism
lead follow-ups + ticket updates
Service businesses
inquiries, appointments, status updates
What Chatb gives you for WhatsApp
Shared Team Inbox
- •Multiple agents on one WhatsApp number
- •Assign chats, internal notes, “open / pending / closed” workflow
- •Stop losing leads when one person is busy
Chatbot Builder (No-code)
- •Build flows like:
- •“Order now” → collect items → address → confirm
- •“Get a quote” → requirement → budget → callback time
- •“Track my order” → order ID → status update
- •Smart fallback: if bot can’t help, handoff to human
Lead Management CRM (Built-in)
- •Every WhatsApp enquiry becomes a lead
- •Pipeline stages (New → Contacted → Quoted → Won/Lost)
- •Follow-up reminders so you close faster
WhatsApp Store / Catalog Selling
- •Share products/services quickly
- •Guide users to bestsellers, bundles, add-ons
- •Works great for ecommerce + local shops
Order Management + Delivery Setup
- •Order status tracking (new → packed → out for delivery → delivered)
- •Location-based ordering: accept orders only inside your service area
- •Delivery charges by zone/radius (perfect for local delivery businesses)
Broadcasts & Retargeting
- •Bring customers back with offers and reminders (with proper consent/opt-ins)
- •Audience segmentation (new leads, repeat buyers, inactive customers)
Notifications & Message Templates Support
WhatsApp has a 24-hour customer service window: you can send free-form replies within 24 hours of the last customer message, but outside that window you must use approved message templates.
Chatb helps you set up:
- •Templates for order updates, reminders, re-engagement, etc.
How setup works
Simple 4-step setup
Connect your WhatsApp number (Business App or API-based setup depending on your scale)
Build your chatbot flows + FAQ replies
Create message templates for notifications (approval required by Meta)
Go live: team inbox + CRM + automation running
Best for
- eCommerce & D2C brands
- Local stores taking WhatsApp orders
- Service businesses (appointments, support, bookings)
- Delivery businesses and aggregators
- Build follow-up system
- WhatsApp store setup
- Template-based marketing system
Ready to automate WhatsApp the right way?
Use Chatb to run WhatsApp sales, support, orders, delivery rules, and retargeting—with a team inbox + CRM + chatbot builder.