Instagram Automation on Chatb
Automate DMs + Comment Replies. Capture leads. Follow up. Close faster.
People don’t just DM you on Instagram — they also comment “price?”, “link?”, “details”, “available?”. Chatb automates both Instagram DMs and comment replies, so you never miss a buyer signal and every enquiry becomes a tracked lead.
What you can automate with Chatb
Instagram DM + Comment automation in one system
Capture enquiries from DMs and comments, route them into CRM, and move leads to your sales team faster.
1) Instagram DM Automation
- Instant replies for common questions (price, stock, delivery, location, timings)
- Keyword-based automation (e.g., “price”, “catalog”, “offer”, “track”)
- Lead capture flow (name, phone, city, requirement)
- Smart handoff to a human agent when needed
3) Lead CRM (Auto-created from DMs + Comments)
- Every DM or comment-triggered conversation can become a lead:
- Pipeline stages: New → Contacted → Quoted → Won/Lost
- Assign to team members
- Follow-up reminders so leads don’t go cold
2) Instagram Comment Reply Automation (Public + Private)
Handle public trust-building replies and private conversion-focused DMs automatically.
A) Public replies to comments
- When someone comments on your post/reel, Chatb can automatically reply publicly:
- “Thanks! Check your DM ✅”
- “Yes, available. Sending details now.”
- “DMing the price & link.”
- This keeps your comment section active and improves trust/social proof.
B) Private replies (DM)
- Chatb can automatically send a private DM to a person who commented on your post/reel/ad—so you can deliver:
- Product link / catalog
- Price + variants
- Coupon code / offer
- Lead form (name, phone, location)
- “Buy now” / “Get quote” next step
- Meta supports sending private replies to Instagram comments for professional accounts.
C) Reply to comment threads
- If you need to reply inside the comment thread (for normal comment replies), Instagram provides a comment replies endpoint.
4) Shared Team Inbox
- One Instagram inbox for multiple staff
- Assign chats, add internal notes
- Track status: open / pending / closed
5) Product Sharing (Optional)
- Share product details in supported formats (where applicable), like product templates.
Don’t Miss YourInstagram Customers
Every comment, DM, and story reply is a potential sale.
Examples (so users instantly “get it”)
Ecommerce / D2C
- Comment: “price?” → Auto reply: “DMing details ✅” + DM sends price + link
- DM: “COD?” → Auto answer + capture delivery pincode/city
- DM: “track order” → ask order ID → send status
Offline Stores
- Comment: “available?” → DM: stock + store address + directions
- DM: “reserve” → capture name/phone → assign staff
Services
- Comment: “fees?” → DM: packages + booking link
- DM: appointment booking flow + reminders
Setup requirements (simple, official)
Chatb uses official Meta/Instagram messaging capabilities. Typically you need:
- Instagram Professional account (Business/Creator)
- Connected to Meta business setup / permissions
- Webhooks can be used to receive events for automation.
FAQ
Can Chatb auto-DM people who comment?
Yes — Chatb can send private replies to commenters (professional accounts).
Can Chatb reply publicly under the comment?
Yes — comment replies are supported via Instagram’s comment reply endpoints.
Final CTA
Ready to automate Instagram like a sales system?
Automate DMs + Comment Replies, capture every enquiry into CRM, and let your team close faster with Chatb.